How to Add Agents in Zendesk

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It is very easy to add new agent accounts in Zendesk. Here’s a short guide on how to do it:

1. Head over to the top-right corner and then click your 'Profile' icon.
2. Select 'View Profile' afterwards.
3. Subsequently, go to the left-side panel and click 'Manage in Admin Center'.
4. On the Admin Center tab, Tap the 'People' icon on the left-side corner.
5. Under the Team section, find and select 'Team Members'.
6. Click 'Create Team Member' to register and add a new agent.
7. Enter the name of the agent into the provided input field.
8. After that, provide the agent's active email address.
9. Once done, tap 'Next' to proceed.
10. Click the drop-down menu below 'Support Role' and then select 'Agent' from the list of provided options.
11. Finally, tap 'Save'.
12. After completing these steps, a new agent account will be added to your team.