How to Connect Salesforce to Genesys

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Here’s a step-by-step guide on how to connect Salesforce to Genesys:

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Access Salesforce AppExchange and search for CX Cloud from Genesys.
On the application page, select the Try It Free button.
Choose Try in Sandbox from the options menu.
Enter your contact details and click Continue to Installation.
Proceed with login and installation setup.
Select Use Custom Domain for your Salesforce domain.
Enter your Salesforce domain and click Continue.
Choose who you want the integrations for and hit Install.
Accept Third Party Access and click Continue.‍
Find installed apps under Settings > Advanced Setup > Installed Packages.