How to Integrate Zendesk with Twilio
It is very easy to integrate Zendesk with Twilio via Zapier. Here’s a short guide on how to do it:
- Navigate to the left-side panel, then click 'Create'.
- Select 'Zaps' from the list of available options.
- After that, tap the 'Trigger' button on the main dashboard.
- Search for 'Zendesk' and select it from the provided results.
- Choose your preferred 'Trigger Event' afterwards.
- Next, tap 'Sign In'.
- Provide the required information regarding your Zendesk account and then click 'Yes, Continue to Zendesk' to proceed.
- Following that, click the drop-down menu and input the additional details needed to set up the Trigger.
- Once done, click 'Continue With Selected Record'.
- After that, search for Twilio and select it as the Action app.
- Subsequently, click the provided drop-down menu and choose your preferred 'Action Event'.
- Click 'Sign In'.
- Provide the necessary information regarding your Twilio account, then click 'Yes, Continue to Twilio'.
- Fill out the provided input fields with the necessary details to set up the Action.
- Once done, click 'Test' to run your inputs and publish the integration afterwards.
- After completing these steps, your Zendesk account will be integrated instantly with Twilio.