How to Integrate Zendesk with Outlook

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It is very easy to integrate Zendesk with Outlook via Zapier. Here’s a short guide on how to do it:

1. Head over to the left-side panel, then click 'Create'.
2. Select 'Zaps' from the list of available options.
3. Following that, click the 'Trigger' button on the main dashboard to start the integration process.
4. Search for 'Zendesk' afterwards and then select it as the Trigger app.
5. Choose your preferred 'Trigger Event' from the list of available options.
6. After that, tap 'Sign In'.
7. Provide the required information and then click 'Yes, Continue to Zendesk' to proceed.
8. Set up the trigger by filling out the input fields with the necessary details.
9. Once done, click 'Test' to run the trigger based on your inputs.
10. Tap 'Continue With Selected Record' to proceed.
11. Search for 'Outlook', then select it as the Action app.
12. Click the drop-down menu afterwards and then select your preferred 'Action Event'.
13. After that, click 'Sign In' and then provide your Outlook user credentials to proceed.
14. Fill out the input fields with the required details.
15. Finally, tap 'Test' to publish and activate the integration.
16. After completing these steps, your Zendesk account will be integrated instantly with Outlook.